Terms And Conditions 

PLEASE READ POLICY BEFORE PURCHASING! SECURING A DATE MEANS THAT YOU ACCEPT THESE TERMS AND CONDITIONS!

1. Kakes By Ki will provide your service in a timely manner as specified in your consultation.  We appreciate your business and we are honored that you have chosen us for your event. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.

 

   2. Please be aware that although we have strict processes in place       to prevent cross-contact there is still a slight risk of the presence of any allergen.

 

   3. I do not duplicate others’ work. You can provide inspiration pictures, and I will make it similar or pull elements from the cake as we see fit in our consult.

 

 4. Kakes By Ki will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and Accepted by you or another designated party. All products are the responsibility of the customer once they are no longer in our possession. Refund requests due to decorating style, color or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above. Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of Kakes By Ki.  We may consider a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of your event. Please note, we do taste our cakes daily to insure it is of the highest quality. Quality determination is solely at the discretion of Kakes By Ki. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.

 

   5. We are not responsible for any damage to the cake after pick-up or after setup is complete.  The client is responsible for providing an appropriate and secure table and environment for the cake(s).  Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below. If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves my possession.

 

   6. For custom orders: A deposit of 50% and a signed contract is required to be considered as an order.  The remaining balance is due three (3) business days prior to the delivery or pickup date. Any changes to this order must be made no later than five (5) business days prior to delivery. Any changes requested after the signing of this contract cannot be guaranteed and may be subject to additional charges. Deposits cannot be refunded if I have already began working on your order and there is a cancellation. If full payment is not received by the due date, your order may be cancelled or withheld.

 

   7. All rental items should be returned within three (3) days. The day of the event and up to two (2) days after. A late fee of $10 per day will be imposed for each day the items are late. Should any parts be not returned or damaged in any way, the renter will be responsible for the cost of replacing the entire item.  The rental rates, return date, refundable deposit, and replacement cost is noted on the invoice or in the contract. A returnable security deposit will be refunded when ALL rental items are returned in the same condition.